Compliments, Complaints & Suggestions
Optima Electrical Training prides itself on equal opportunities and an environment where learners come first. We have a dedicated team of people here to listen to any feedback you may have to include compliments, complaints, or suggestions — let us help you!
Compliments and Suggestions
Your views are very important to us and help us to improve our services as much as possible. You can also use this form to send positive feedback in the form of compliments and suggestions. We will use the compliments received to congratulate our staff on doing a good job, share the best practice and suggestions to identify and learn how we can improve system
Complaints
If you have a complaint, your first point of call would be to discuss this with your lecturer, or if that’s not appropriate you should contact your Student Support Officer.
If you wish to discuss your matter with one our team, please call us directly on 0330 330 8489.
If you wish to make a written complaint, then please send this to us at the following address. We advise you to ensure this has been posted via some form of secure and confirmed delivery method to ensure we receive your letter.
Optima Electrical Training, 3 Bessemer Park, 250 Milkwood Road, London, SE24 0HG.
Alternatively, you can submit a complaint by completing the below complaints form.
Make a complaint
If you would like to make a complaint you can do so by completing the below form. Upon completion, the information provided will be investigated with a reply to you no later than 21 days.