Frequently Asked Questions
Quick answers to our most common questions on payments, cancellations, course times, qualifications and visiting our training centres. Can't find what you're looking for? Our team is here to help.
Quick answers on payments, cancellations, course times and qualifications. Can't find what you're looking for? We're here to help.
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Check out our most frequently asked questions
Pick a question to see the answer.
How do I pay for my training course?
We are able to accept credit/debit cards and bank transfers via BACS and CHAPS, as well as various loan and funding options.
Our interest-free payment plans are a great way to fund your training. We tailor all of our plans for each and every student, ensuring affordability and peace of mind while you study. Our plans range from 3 to 18 months and can be paid via Direct Debit or Credit/Debit Card.
More information can be found by reading our full Booking Terms & Conditions.
When do I have to pay?
To secure your place immediately, a deposit can be paid, and the balance will then be payable depending on the payment plan you have chosen. Payments in full need to be made 14 days prior to the course start date.
More information can be found by reading our full Booking Terms & Conditions.
How do I cancel?
We understand that circumstances can change, and we therefore offer a 28-day no-questions-asked refund policy (56 days for longer courses and programs). All course fees (excluding registration costs) will be refunded to you if you submit a cancellation request 28 or 56 days prior to the agreed start date of the course, as detailed within our booking terms and conditions.
Registration fees are non-refundable. Registration fees are paid directly to C&G / EAL for the sole purpose in attaining your candidate number and your registration onto the said course.
Where a refund is not allowed, you may be eligible to receive the value paid as course credit which you can use at a later date. Our course credits are transferrable so can be gifted and used by someone other than yourself.
More information can be found by reading our full Booking Terms & Conditions.
Additional costs?
Our list prices include VAT. The only extra costs thereafter would be for the course books.
Exams and assessments are included within the list prices. For most courses we offer a free resit service however for some courses an additional charge may apply where applicable. Please speak to us about this for further information.
More information can be found by reading our full Booking Terms & Conditions.
Do I need to bring my own tools?
No, we provide all the necessary tools and materials to undertake your training.
More information can be found by reading our full Booking Terms & Conditions.
What are the course start and finish times?
However, these times can vary.
What do I do for lunch and snacks?
There are kitchen facilities at our centres, we also have a large number of cafes and local places to buy food.
Do I need any previous experience?
Some of our qualifications require experience but most don’t, each course page will tell you if you need experience or not.
Will I receive a qualification?
Yes, all our courses are either accredited by City & Guilds or EAL.
Will my qualifications be recognised?
Yes, our courses are certified by industry-recognised awarding bodies.
When will I get my exam results?
With online exams, you will find out your results straight away; for written papers and other assessments, it can take a few weeks.
Can I park at the training centre?
Parking is different at each of our training centres. Choose your centre below to see its parking information.
What is the usual pass rate for attending students?
We have an industry-leading pass rate, with some of the highest pass rates in the UK.
Can I come along and have a look at your training facilities?
Of course! We are always very happy to give tours of our facilities. Please just phone ahead to arrange a suitable day/time to come in.
Check out our most frequently asked questions
Payments & Costs
How do I pay for my training course?
We are able to accept credit/debit cards and bank transfers via BACS and CHAPS, as well as various loan and funding options.
Our interest-free payment plans are a great way to fund your training. We tailor all of our plans for each and every student, ensuring affordability and peace of mind while you study. Our plans range from 3 to 18 months and can be paid via Direct Debit or Credit/Debit Card.
More information can be found by reading our full Booking Terms & Conditions.
When do I have to pay?
To secure your place immediately, a deposit can be paid, and the balance will then be payable depending on the payment plan you have chosen. Payments in full need to be made 14 days prior to the course start date.
More information can be found by reading our full Booking Terms & Conditions.
How do I cancel?
We understand that circumstances can change, and we therefore offer a 28-day no-questions-asked refund policy (56 days for longer courses and programs). All course fees (excluding registration costs) will be refunded to you if you submit a cancellation request 28 or 56 days prior to the agreed start date of the course, as detailed within our booking terms and conditions.
Registration fees are non-refundable. Registration fees are paid directly to C&G / EAL for the sole purpose in attaining your candidate number and your registration onto the said course.
Where a refund is not allowed, you may be eligible to receive the value paid as course credit which you can use at a later date. Our course credits are transferrable so can be gifted and used by someone other than yourself.
More information can be found by reading our full Booking Terms & Conditions.
Additional costs?
Our list prices include VAT. The only extra costs thereafter would be for the course books.
Exams and assessments are included within the list prices. For most courses we offer a free resit service however for some courses an additional charge may apply where applicable. Please speak to us about this for further information.
More information can be found by reading our full Booking Terms & Conditions.
On Your Course
Do I need to bring my own tools?
No, we provide all the necessary tools and materials to undertake your training.
More information can be found by reading our full Booking Terms & Conditions.
What are the course start and finish times?
However, these times can vary.
What do I do for lunch and snacks?
There are kitchen facilities at our centres, we also have a large number of cafes and local places to buy food.
Can I park at the training centre?
Parking is different at each of our training centres. Choose your centre below to see its parking information.
Can I come along and have a look at your training facilities?
Of course! We are always very happy to give tours of our facilities. Please just phone ahead to arrange a suitable day/time to come in.
Qualifications & Exams
Do I need any previous experience?
Some of our qualifications require experience but most don’t, each course page will tell you if you need experience or not.
Will I receive a qualification?
Yes, all our courses are either accredited by City & Guilds or EAL.
Will my qualifications be recognised?
Yes, our courses are certified by industry-recognised awarding bodies.
When will I get my exam results?
With online exams, you will find out your results straight away; for written papers and other assessments, it can take a few weeks.
What is the usual pass rate for attending students?
We have an industry-leading pass rate, with some of the highest pass rates in the UK.
Contact us
Discover how we can assist you today. Connect with one of our committed course advisors by clicking on the live chatbox tab situated at the bottom of the page. Alternatively, fill out the brief form, and a team member will promptly get in touch with you.