Refund Policy
Thank you for choosing our product or service. We value your satisfaction and aim to provide you with the best possible experience. In the event that you are not completely satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds:
- Products or services eligible for a refund must have been directly purchased from our official website or authorised distribution channels.
- Refund requests must be made within a specified period from the date of purchase, as outlined below.
2. Refund Period:
- For physical products: Refund requests must be made within 30 days from the date of delivery.
- For digital products or services: Refund requests must be made within 14 days from the date of purchase or online access.
3. Non-Refundable Items:
- Certain products or services may be exempt from refunds due to their nature or licensing agreements. These include, but are not limited to:
- Downloadable software or digital content that has been accessed or used.
- Customized or personalized products.
- Gift cards or vouchers.
4. Refund Process:
To request a refund, please contact our customer support team through the designated channels provided on our website. Please include your order details and a reason for your refund request.
Once your refund request is received, our team will review it based on the eligibility criteria mentioned above.
If approved, we will provide you with a refund agreement form that outlines the refund amount and any conditions or requirements.
Upon completion and submission of the refund agreement form, we will initiate the refund process within a reasonable timeframe.
All agreed refunds will be paid within 21 working days from the date we date we receive the completed refund agreement form.
The refund will be issued using the same payment method used for the original purchase. Please note that the processing time for refunds may vary depending on your payment provider.
Please remember that this timeline is provided as a guideline, and while we strive to process refunds promptly, unforeseen circumstances may cause slight delays. We appreciate your patience and understanding throughout the refund process.
5. Refund Conditions:
- Refunds will be issued for the purchase price paid at the time of the transaction. Shipping fees or any additional charges associated with the purchase may not be eligible for refund.
- The refund amount might undergo reductions for any discounts, promotional deals, or coupons utilised during the initial purchase. If a course package is canceled, and a partial refund is requested, any applied discounts will be subtracted, and course fees will return to their regular prices.
6. Late or Missing Refunds:
- If you haven't received your refund within a reasonable amount of time, please check your bank account or contact your credit card company or payment provider.
- If the issue persists, please contact our customer support team for further assistance.
7. Changes to the Refund Policy:
- We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Please note that this refund policy is intended to provide a general overview of our guidelines. Specific terms and conditions may apply depending on the product or service purchased..
Last updated: 23rd January 2022
Approved by: Managing Director
Optima Electrical Training UK